Posts by Daniel Newman

Customer Experience, Resilient Retail Take Center Stage At NRF 2023

As we are staring down a potential recession, the biggest names in technology, including Microsoft, Google, Amazon, Salesforce, Oracle, and SAP, showcased their latest innovations with a clear focus on both resilience and customer experience — two critical priorities for navigating what’s to come.

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Top 10 Digital Transformation Trends For 2023

Every year I set out to predict what the biggest digital transformation and technology trends are going to be in the next year. This year, we look at another ten from multicloud to ESG to the next generation of vehicles. As 2023 approaches here are 10 trends to keep an eye on.

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Salesforce Delivers Big CRM And Slack Updates At Dreamforce 2022

At Dreamforce 2022, Salesforce’s global customer conference, the company made a bevy of announcements at the event, but two major announcements caught my attention, warranting further analysis: Salesforce Genie and Slack Canvas. A deeper dive into the big innovation at this year’s conference.

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