Posts by Daniel Newman

Can Digital Technologies Help Retailers Battle Inflation?

With the effects of the global pandemic playing out for the last two years, retailers were forced to accelerate their digital transformation efforts. Now with inflation on the rise, can digital technology help battle rising prices while delivering better customer experiences?

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How Next Generation Mobility Will Drive Economic Opportunities

In the last decade or so, we’ve seen a huge push to improve mobility in and around urban centers. With the introduction of autonomous driving and urban air mobility, we will see greater economic opportunity through more cost-effective access to urban centers and increased human mobility.

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Twilio Customer Engagement Study: Why Companies Must Get CX Right

Twilio has released its third annual State of Customer Engagement Study exploring the opportunities and challenges for customer experience and why companies must make the investments to get customer engagement and experience right. Breaking down the findings and key actions from this year’s study.

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5 Key Technology Trends From MWC 2022

Mobile World Congress 2022 was back for 2022. Here is a look at some of the noteworthy announcements and trends along with key analysis of the trends and what lies ahead for the mobile industry and consumer at large.

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NRF 2022: 4 Key Trends From This Year’s Big Show

There were several major themes on display that signaled what the future of retail will look like in the coming decade as we continue to see the blurring of the digital and physical worlds. In this recap we look at NRF 2022, key trends, technologies, and companies leading the future of retail.

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