A new market research report shows that by 2027, the overall big data security market will grow to $64.4 billion. A Look at how Customer Data Platforms help enable better security of customer data. View original articleRead More
Companies like Amazon, Google, Microsoft, and Salesforce have pledged money and created new programs to upskill their workforces starting a trend and bigger conversation about how to prepare today’s workforce for the future. View original articleRead More
In the last few years, the desire to see programs, services, and investments that make a difference in the environment and the world are becoming an increasingly larger part of the CX conversation–Especially for large global brands. View original articleRead More
I’ve written a lot about the importance of the marketing stack in providing personalization and automation that will improve and enhance customer experience. Here are some insights on how Martech is enabling enterprises to overcome market challenges. View original articleRead More
One of the most important elements of any effective analytics program is its guiding set of principles. Exploring 4 key principals to build a better analytics team View original articleRead More
As we turn to AI to do more tasks for us, the need for emotional intelligence has never been greater. How and why companies must strike the right balance between empathy and technology–especially as it relates to the use of AI. View original articleRead More
Customer Data Platforms are gaining popularity as companies look to better utilize all available data to deliver customer experiences. IT must work in lock-step with the business and data science teams to make this happen. View original articleRead More
As more workers are now working at home, companies need to think about protecting data and the systems that are required to do so. Here are 5 tips for protecting data in the time of work from home and Covid-19 View original articleRead More
A look at the technology driving contact tracing and why data is critical to success with future contact tracing efforts. View original articleRead More
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