Posts by Daniel Newman

Consumers have committed to cutting back on just about everything, from dining out to subscription-based services to driving, so from an economic standpoint, it was unclear just how this year’s Prime Day would go. However, it was a record breaking year, yet again, as Prime Day continues to grow.

Sales teams need to be efficient and productive to develop relationships with prospects, close deals, and nurture relationships with existing customers. A look at how new technology from Microsoft and others are shifting energy away from data entry and toward customer and sales activities.

Intellectual property and patents are some of a company’s most important assets in today’s business climate. However, small businesses lack resources to protect IP making Amazon’s latest efforts to help small businesses an interesting trend line in the fight against bad actors.

With the effects of the global pandemic playing out for the last two years, retailers were forced to accelerate their digital transformation efforts. Now with inflation on the rise, can digital technology help battle rising prices while delivering better customer experiences?

In the last decade or so, we’ve seen a huge push to improve mobility in and around urban centers. With the introduction of autonomous driving and urban air mobility, we will see greater economic opportunity through more cost-effective access to urban centers and increased human mobility.

As the metaverse expands, our online or virtual personas will be as much a part of who we are and how we represent ourselves as our real-life version. A dive into what companies need to think about as the metaverse expands to be a greater part of everyday life.

Twilio has released its third annual State of Customer Engagement Study exploring the opportunities and challenges for customer experience and why companies must make the investments to get customer engagement and experience right. Breaking down the findings and key actions from this year’s study.

Microsoft shared its 2022 Work Trends Index, which looked at the pandemic induced impacts on work, technology, and how companies can build strong cultures and productive employees as remote and hybrid work continues to evolve in real time.

Adobe released its most recent Digital Economy Index highlighting a number of shifting behaviors for online shopping, e-commerce, and pricing. A look at the data, the impact, and some thoughts on what lies ahead for e-commerce and the economy.

Mobile World Congress 2022 was back for 2022. Here is a look at some of the noteworthy announcements and trends along with key analysis of the trends and what lies ahead for the mobile industry and consumer at large.